TERMS & CONDITIONS

Effective Date: September 7, 2026

Welcome to Ossys Auto Parts.

These Terms and Conditions (“Terms”) govern your use of www.ossysautoparts.com, purchases made through our website or other approved ordering channels, and services provided by Ossys Auto Parts.

By using our website, submitting a parts request, creating an account, or placing an order, you agree to these Terms.

If you do not agree with these Terms, please do not place an order or use our services.

1. ABOUT OSSYS AUTO PARTS

Ossys Auto Parts is an automotive parts business based in Clarendon, Jamaica.

We provide and source automotive products including, but not limited to:

Engine parts
Brake components
Suspension components
Electrical components
Filters
Belts and pulleys
Sensors
Cooling-system parts
Lighting
Body parts
Batteries
Spark plugs
Oils
Transmission fluids
Coolants
Brake fluids
Other automotive fluids
Maintenance products
Automotive accessories

Products may include:

Genuine/OEM parts
Original-equipment supplier parts
High-quality aftermarket parts
Replacement parts
Locally sourced parts
Internationally sourced parts

Where a product is identified as OEM, genuine, aftermarket, remanufactured, or another product type, we will make reasonable efforts to describe it accurately.

2. USING OUR WEBSITE

You may use our website to:

Browse products
Search by vehicle
Search by part number
Check possible vehicle compatibility
Request a particular part
Submit your vehicle information
Ask for assistance identifying a part
Upload photographs or other media
Describe a vehicle problem
Purchase available products
Arrange pickup or delivery

You agree not to:

Misuse the website
Attempt unauthorized access to our systems
Submit intentionally false information
Use another person's payment information without authorization
Interfere with the website's operation
Upload malicious software or harmful files
Use our services for fraudulent or unlawful purposes

We may restrict access to our website or services where reasonably necessary to protect customers, our business, our systems, or other users.

3. CUSTOMER ACCOUNTS

Some website features may allow or require you to create an account.

You are responsible for:

Providing accurate information
Keeping your password secure
Maintaining the confidentiality of your account
Informing us if you believe your account has been compromised

You are responsible for activity performed through your account unless the activity resulted from circumstances outside your reasonable control.

4. VEHICLE INFORMATION AND PART FITMENT

Correct vehicle identification is extremely important when purchasing automotive parts.

Depending on the part, we may ask for:

Vehicle year
Make
Model
Trim
Engine size
Engine code
Chassis code
VIN
Registration information
Transmission type
Drivetrain
Existing part number
Photographs of the old part

Providing only a year, make, and model may not always be sufficient to determine the correct part.

Different versions of the same vehicle may use different components.

Customer Responsibility

You are responsible for providing accurate vehicle information.

Please verify your VIN, engine, chassis, existing part number, and vehicle specifications before purchasing where requested.

Ossys Auto Parts Assistance

If you provide the information we request, we may assist you with identifying a compatible part.

Our fitment tools and staff recommendations are intended to reduce ordering mistakes but may depend on information from manufacturers, suppliers, parts databases, catalogues, vehicle databases, and information supplied by you.

If we specifically confirm that a product fits your vehicle based on complete and accurate information supplied by you and we nevertheless supply the wrong product, please contact us so we can review and resolve the matter in accordance with these Terms and applicable law.

Fitment Not Confirmed

Where compatibility cannot be reliably established, the website may display Fitment Not Confirmed. This means you should contact us or verify the part number before installation.

5. PART NUMBERS AND CROSS-REFERENCES

Our website may display:

SKU numbers
OEM numbers
Manufacturer part numbers
Replacement numbers
Superseded numbers
Cross-reference numbers

Part numbers may change or be superseded by manufacturers.

A matching cross-reference does not always guarantee that a product fits every vehicle associated with the referenced part number.

Customers should verify fitment before installation.

6. PRODUCT INFORMATION AND IMAGES

We make reasonable efforts to provide accurate product names, descriptions, images, specifications, prices, brand information, compatibility information, and availability information.

However, manufacturers may make changes to packaging, colours, designs, part numbers, specifications, and branding without prior notice.

A product photograph may occasionally show representative packaging or an example of the product.

Where appearance is important to your purchase, please contact us before ordering.

We do not intentionally use misleading images to represent products.

7. PRICES

Prices are displayed in the currency shown on the website or during checkout.

Prices may change without notice before an order is completed.

Your final amount may include, where applicable:

Product price
Delivery charges
Shipping charges
Taxes
Customs charges
Import-related charges
Other charges clearly disclosed before completing your transaction

You will have an opportunity to review your order before final submission.

8. PRICING AND LISTING ERRORS

Although we make reasonable efforts to maintain accurate information, occasional errors may occur.

Examples include:

Incorrect price
Incorrect stock quantity
Incorrect product description
Supplier catalogue error
Duplicate listing
Incorrect shipping calculation

If a material error is discovered before your order is dispatched, we may contact you before completing the order.

You may choose to accept the corrected information or cancel the affected order and receive a refund of any amount paid for the cancelled item.

We will not substitute a materially different product without informing you.

9. PLACING AN ORDER

Adding an item to your cart does not reserve it.

Before submitting an online order, customers should have the opportunity to:

Review the order
Check quantities
Review pricing
Correct errors
Remove products
Cancel the transaction before final submission

After your order is submitted, you may receive an order acknowledgment. An acknowledgment confirms that we received your request.

Where stock, fitment, supplier availability, payment verification, or fraud checks are required, fulfillment may remain subject to those checks.

10. PAYMENT

We may accept payment methods made available through our website or other authorized Ossys Auto Parts payment channels.

Do not send payment to an individual or account that has not been identified by Ossys Auto Parts as an authorized payment method.

An order may be delayed until payment has been authorized, confirmed, and cleared.

Where payment fails or is reversed, we may suspend fulfillment of the affected order.

11. PRODUCT AVAILABILITY

Products shown on the website may be:

In stock locally
Available from a Jamaican supplier
Available from an international supplier
Available by special order
Temporarily unavailable
Discontinued

Displaying a product does not guarantee immediate availability.

If an ordered product becomes unavailable, we may notify you, offer an appropriate alternative for your approval, place the item on backorder with your agreement, or cancel and refund the unavailable item.

We will not knowingly substitute a materially different product without your approval.

12. SPECIAL-ORDER AND INTERNATIONALLY SOURCED PARTS

Some parts may need to be specially sourced for a particular customer or vehicle.

Before placing a special order, customers should carefully confirm vehicle details, VIN, engine information, part number, quantity, and product specifications.

Special-order products may have longer delivery times.

If a special-order item was correctly supplied according to the information and specifications approved by the customer, a change-of-mind return may be restricted.

This restriction does not remove rights you may have where the product is defective, the wrong product was supplied, the product was materially misrepresented, or applicable Jamaican law provides otherwise.

13. ESTIMATED DELIVERY TIMES

Delivery dates shown by Ossys Auto Parts are estimates unless expressly stated otherwise.

Delivery times may be affected by circumstances including:

Supplier processing
International shipping
Customs clearance
Courier delays
Flight delays
Port delays
Weather
Public holidays
Weekends
Incorrect customer information
Stock shortages
Events outside our reasonable control

Where possible, we will provide updated information when we become aware of a material delay.

14. DELIVERY WITHIN JAMAICA

Where available, Ossys Auto Parts may arrange delivery or collection through:

Local delivery
Courier
Freight provider
Transport service
Parcel service
Pickup location
Other approved delivery services

The available options will depend on destination, product size, product weight, product type, and courier restrictions.

Certain items such as batteries, oils, chemicals, pressurized products, or other regulated materials may have shipping restrictions.

15. DELIVERY INFORMATION PROVIDED BY CUSTOMER

Customers are responsible for providing accurate recipient name, telephone number, delivery address, parish, pickup location, and other delivery instructions.

Please review this information carefully before submitting your order.

If you notice an error, contact us as quickly as possible.

Once a carrier has accepted a shipment, it may not always be possible to change the destination.

16. DAMAGED, MISSING OR INCORRECT DELIVERIES

Please inspect your order as soon as reasonably possible after receiving it.

If an order appears damaged, incomplete, incorrect, or tampered with, contact Ossys Auto Parts promptly.

Where possible, keep:

Packaging
Shipping labels
Product labels
Photographs
Videos
Receipt or order number

This information can help us investigate the issue.

Nothing in this section removes any rights available to you under applicable Jamaican law.

17. RETURNS

Unless a different return condition is clearly stated for a particular product, customers requesting a voluntary return of an unused standard-stock product should contact us within 7 calendar days after receiving or collecting the product.

A return normally requires the product to be:

Unused
Uninstalled
In resalable condition
Complete
In its original packaging where reasonably applicable
Accompanied by proof of purchase

Approval of a voluntary return may depend on the product type and condition.

18. PRODUCTS WITH SPECIAL RETURN CONDITIONS

For safety, contamination, fitment, or resale reasons, additional return restrictions may apply to certain products.

These can include:

Opened oils
Opened fluids
Chemicals
Used filters
Installed parts
Electrical components that have been installed or damaged
Electronic control components
Special-order items
Customized items
Products damaged during improper installation

These restrictions apply to change-of-mind returns. They do not eliminate rights that apply to defective goods, incorrectly supplied products, misrepresented products, warranties, or other rights that cannot lawfully be excluded.

19. DEFECTIVE PRODUCTS

If you believe a product is defective, stop using it where continued use may cause damage or create a safety risk.

Order information
Product information
Description of the fault
Vehicle information
Photographs or video where helpful

Depending on the circumstances, a defective product may be subject to inspection, supplier assessment, manufacturer warranty assessment, replacement, repair, refund, or another remedy required by applicable law.

20. WARRANTIES

Some products are covered by manufacturer or supplier warranties.

Warranty terms may differ by product and manufacturer.

Where a specific warranty applies, relevant details may be displayed on the product page, packaging, invoice, or warranty documentation.

Warranty coverage may be affected by:

Incorrect installation
Improper use
Unauthorized modification
Accident damage
Neglect
Use outside manufacturer specifications

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

21. PROFESSIONAL INSTALLATION

Certain automotive parts should be installed or inspected by a qualified mechanic or technician.

This is particularly important for safety-related systems such as:

Brakes
Steering
Suspension
Fuel systems
Electrical systems
Airbags
Engine timing components

Ossys Auto Parts is not responsible for damage caused solely by incorrect installation performed by the customer or an unrelated third party.

This does not affect liability that cannot legally be excluded.

22. “DIAGNOSE MY CAR” AND AUTOMOTIVE ASSISTANCE

Our website may provide tools that allow customers to:

Describe symptoms
Upload photographs
Upload video
Upload or record sounds
Enter diagnostic trouble codes
Ask questions about vehicle problems

Responses may be generated or assisted by automotive databases, staff, software, artificial intelligence, and third-party information sources.

These services are designed to help identify possible causes and recommend sensible next steps. They are not a guaranteed mechanical diagnosis.

Terms such as “Possible cause,” “Likely issue,” “Recommended check,” and “Possible part needed” should not be interpreted as confirmation that a specific component is defective.

A physical vehicle inspection may still be necessary.

23. SAFETY-CRITICAL VEHICLE PROBLEMS

Do not rely solely on online troubleshooting where a vehicle may be unsafe to operate.

Seek qualified professional assistance where symptoms involve matters such as:

Brake failure
Steering failure
Severe overheating
Fuel leakage
Smoke or fire
Electrical burning
Major fluid loss
Severe engine knocking
Wheel or suspension failure
Airbag system faults
Other conditions that could create an immediate safety risk

Ossys Auto Parts may recommend that a vehicle not be driven until inspected.

24. CUSTOMER-UPLOADED PHOTOS, VIDEOS AND AUDIO

When you voluntarily upload images, videos, audio, vehicle information, part photographs, or other materials, you confirm that you have the right to provide that material to us.

You give Ossys Auto Parts permission to process and review the material for purposes reasonably connected with:

Identifying your vehicle
Identifying a part
Answering your request
Troubleshooting a problem
Providing customer support
Obtaining supplier assistance

We do not obtain ownership of your personal photographs, videos, or recordings merely because you submit them.

Our handling of personal information is also subject to our Privacy Policy.

25. THIRD-PARTY INFORMATION

We may rely on information supplied by vehicle manufacturers, parts manufacturers, distributors, suppliers, shipping companies, parts databases, and other industry sources.

We make reasonable efforts to use reliable information.

However, third-party catalogues may occasionally contain incorrect or outdated information.

Where information is uncertain, customers should verify fitment before installation.

26. THIRD-PARTY LINKS AND SERVICES

The website may contain links or integrations involving third parties such as:

Payment processors
Delivery providers
Social media
Messaging services
Manufacturers
Suppliers

Third-party services may have their own terms and privacy policies.

Ossys Auto Parts is not responsible for the independent content or operation of an unrelated third-party website.

27. PROMOTIONS AND DISCOUNTS

Promotions may be subject to start dates, end dates, product restrictions, quantity restrictions, minimum purchase requirements, and specific discount codes.

Unless expressly stated otherwise, promotions cannot necessarily be combined.

We may correct a promotion that was published with an obvious error.

28. INTELLECTUAL PROPERTY

Unless otherwise stated, website materials owned by Ossys Auto Parts, including our business branding, original text, website design elements, graphics, original photography, and logos may not be copied, reproduced, sold, or used commercially without permission.

Manufacturer names, vehicle brands, logos, trademarks, product photographs, and part numbers remain the property of their respective owners where applicable.

References to vehicle manufacturers do not imply that Ossys Auto Parts is officially affiliated with or endorsed by those manufacturers unless expressly stated.

29. WEBSITE AVAILABILITY

We aim to keep our website functioning properly, but uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, technical problems, hosting issues, security concerns, third-party service failures, or events outside our reasonable control.

We may update website content and functionality when necessary.

30. LIMITATION OF LIABILITY

Nothing in these Terms is intended to exclude or restrict liability where doing so would be prohibited by Jamaican law.

To the extent permitted by law, Ossys Auto Parts is not responsible for losses caused solely by circumstances outside our reasonable control or by:

Incorrect information supplied by the customer
Use of a part on a vehicle for which it was not designed
Improper installation by the customer or an unrelated third party
Unauthorized modification of a product
Continued use of a vehicle after a serious safety warning
Misuse of a product contrary to manufacturer instructions

This section must be interpreted subject to the consumer protections and other rights provided by applicable Jamaican law.

31. CONSUMER RIGHTS

These Terms do not remove, limit, or replace any rights a customer has under applicable law.

Where Jamaican consumer protection legislation provides a right or remedy that cannot legally be excluded or restricted, that right or remedy will apply regardless of anything stated elsewhere in these Terms.

If any provision of these Terms conflicts with a mandatory legal requirement, the mandatory legal requirement takes priority.

32. FRAUD AND SECURITY

Orders may be reviewed where reasonably necessary to prevent fraud, unauthorized payments, identity misuse, payment abuse, or other unlawful activity.

We may request reasonable verification before fulfilling an order where legitimate security concerns arise.

We may cancel and refund an order where we reasonably determine that a transaction is fraudulent or unauthorized.

33. CANCELLATIONS

If you need to cancel an order, contact us as soon as possible.

A standard-stock order may generally be cancelled before dispatch where processing has not progressed beyond the point at which cancellation is reasonably possible.

Special-order items may not be cancellable after the supplier has accepted or processed the order.

If we are unable to fulfil a prepaid order and no acceptable alternative is agreed upon, the appropriate amount will be refunded.

Nothing in this section removes cancellation or refund rights required by law.

34. REFUNDS

Approved refunds will normally be returned using the original payment method where reasonably possible.

Processing time may depend on the bank, card provider, payment processor, or original payment method.

Shipping or return costs will be handled according to the reason for the return and applicable law.

Where the return results from an error attributable to Ossys Auto Parts, such as supplying an incorrect product, we will address reasonable return arrangements as appropriate.

35. CHANGES TO THESE TERMS

We may update these Terms when necessary to reflect changes in our services, website functionality, business practices, applicable laws, payment methods, or delivery arrangements.

The current version will be published on our website with an effective or updated date.

Changes will not retroactively remove rights that had already arisen under an existing completed transaction.

36. SEVERABILITY

If a court or competent authority determines that part of these Terms is invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

37. GOVERNING LAW

These Terms and transactions with Ossys Auto Parts are governed by the laws of Jamaica, subject to any mandatory consumer protections or other laws that apply.

Nothing in these Terms prevents a consumer from exercising rights available through an appropriate Jamaican court, tribunal, regulatory body, or consumer protection authority.

38. CONTACTING OSSYS AUTO PARTS

Questions about orders, returns, fitment, parts, deliveries, payments, or these Terms can be submitted through the official contact methods listed on:

www.ossysautoparts.com

When contacting us about an order, please provide your order number where available.

ACCEPTANCE

By completing an order through Ossys Auto Parts, you confirm that:

You had an opportunity to review your order before submission.
The information you supplied is accurate to the best of your knowledge.
You have reviewed the applicable product and delivery information.
You agree to these Terms and Conditions.

Ossys Auto Parts
Clarendon, Jamaica
www.ossysautoparts.com